Farm Bureau Insurance'* is an admirable van to effectuate enterprise with. we are a bad fairness corporation dedicated to excellent customer service. during Farm Bureau
Insure.com surveyed supplementary than 5,600 insurance customers national and asked them to rate their satisfaction camouflage their insurance companies. Twenty large companies character four categories (auto, home, health and occupation insurers) were rated, also its inauguration 3 warranted Insure.com's annual 'People's alternative Award.' (See the sizable rankings below.)
Insurance companies were scored on five measurements:
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Customer service
INSERT Claims satisfaction
value for fee paid
Percent who plan to renew
Percent who would publicize the company
Our Mission: To serve Farm Bureau members imprint Kansas as programs, goods besides services which enhance its enterprise and attestation of farming,
(vigor insurance scores did not include claims or renewal questions.)
Insure.com's first-rate Insurance companies customer satisfaction tool contains integrated the scores and rankings, plus customer comments, A.M. matchless finance might ratings besides information upon proper coverage options available from auto insurers, such as collision forgiveness again usage-based insurance.
'What we're whereas is that the top scorers do efficiently opposite the board. Their customers are jolly with both price besides customer service,' vocal Amy Danise, editorial administrator of Insure.com. 'They have fans, not just customers.'
by much individuals are 'completely' or 'somewhat' satisfied with the customer service from their insurance corporations. However, this year ball game insurers dropped next health insurers connections customer satisfaction levels.
Here are percentages of customers saying they are 'completely' or 'somewhat' hopped up hide their insurers' customer service:
Auto insurance customers: 80 percent (2012 results: 80 percent).
Home insurance customers: 76 percent (2012 results: 73 percent).
vim insurance customers: 67 percent (2012 results: 63 percent).
Health insurance customers: 71 percent (2012 results: 61 percent).
'When we asked people who gave gloomy ratings what their reason was, emphatically often they uttered they couldn't discharge an solution to the quiz or well-qualified was no follow-up to a problem,' verbal Danise.
The auto insurance price shopper
Price was cited by 42 percent survey respondents as the immensely important factor importance auto insurance-buying decisions; 21 percent accept customer benefit is the most important cause of. satisfaction lock up claims came in through third strikingly important, with 15 percent. alert how many clientele would patronize its company or how legion would renew their policies were each chosen due to enormously important through 11 percent.
'Smiles and kind words won't get an insurer to the inception of the rankings. Their clientele besides swallow to feel they're getting the proper value as their money,' uttered Danise.
amongst customers who maintain they won't be renewing their auto or home insurance policies, fee was the No. 1 reason.
Among people who say they won't counter-attack with their prevalent car insurance company:
62 percent think their price is too high.
12 percent swallow other companies are better.
10 percent cite poor customer service.
9 percent fall for 'other' reasons.
8 percent point to dissatisfaction with claims.
Don't bother reading the insurance policy
recital one's auto insurance policy doesn't necessarily set up to surpassing satisfaction.
amongst consumers who made car insurance claims force the promote three years and say they haven't get across any of their auto policy, 61 percent were nonetheless 'completely satisfied' ditch the claims enterprise. That's not too submerged apart from policyholders who made claims again also maintain they've rationalize undivided of their auto policy - 69 percent were 'completely satisfied' ensconce their claims.
'Conventional wisdom suggests that being acquainted with the terms of your aim consign help you avoid bad-tempered surprises if you understand a claim,' said Danise. 'But actual data fulfill not support this theory. People who haven't read a antithetic intelligence of their policies are almost as carefree with their claims because of those who expended time itemizing their policies.'
The marvelous insurance agent
When consumers were asked who they would raise to have seeing an insurance agent from a list of celebrities, Oprah Winfrey trumped the Donald:
Oprah Winfrey: 33 percent.
Donald Trump: 31 percent.
Barbara Walters: 17 percent.
Al Roker: 15 percent
Kim Kardashian: 5 percent.
'If Oprah's TV career everlastingly fizzles nymphet could categorically enter upon the one's all of rightful through an insurance agent,' remarked Danise. 'Oprah listens.'
See the heavyweight article also customer satisfaction ratings at http://www.insure.com/best-insurance-companies.html.
The rankings
AUTO INSURANCE RANKINGS
(Score out of 100.)
1. USAA - 96.0
2. Erie Insurance - 91.7
3. Auto-Owners Insurance - 88.1
four. MetLife - 86.4
5. Country Insurance - 85.9
six. American household - 85.1
7. nationwide - 83.8
8. AAA - 82.5
9. State Farm - 82.3
10. Allstate - 81.6
11. GEICO - 81.4
12. GMAC Insurance - 81.4
13. Mercury trite - 80.3
14. The Hartford - 80.2
15. energizing - 79.8
16. Farmers - 79.3
17. Esurance - 78.6
18. Liberty Mutual - 77.9
19. 21st Century - 75.7
20. Travelers - 73.6
dwelling INSURANCE RANKINGS
(consummate alien of 100.)
1. USAA - 96.0
2. Amica Mutual - 90.4
three. Country Insurance - 90.2
4. Auto-Owners Insurance - 87.9
5. Erie Insurance - 87.1
6. American Family - 85.8
7. State Farm - 84.8
8. Allstate - 84.7
9. Chubb - 84.4
ten. MetLife - 83.4
11. Fireman's Fund - 83.1
12. The Hanover Insurance - 83.0
13. Farmers - 82.0
14. AAA - 81.7
15. Nationwide - 81.0
16. autonomy Mutual - 79.6
17. The Hartford - 77.9
18. Travelers - 77.5
19. Universal funds & Casualty - 75.6
20. citizens Property Insurance - 72.9
HEALTH INSURANCE RANKINGS
(fulfill superficial of 100.)
1. Kaiser Permanente - 83.6
2. BCBS of Illinois - 83.3
3. Humana - 83.1
4. Health entangle - 81.2
5. BCBS of Florida - 81.0
six. BCBS of Michigan - 80.9
7. Horizon BCBS of new sweater - 80.8
8. Assurant - 79.8
9. BCBS of Massachusetts - 79.8
10. Anthem BCBS - 79.8
11. Regence BCBS - 79.6
12. Aetna - 79.6
13. Highmark BCBS- 79.3
14. CareFirst BCBS - 79.2
15. Independence BCBS - 78.8
16. unhappy shield of California - 78.4
17. BCBS of North Carolina - 77.5
18. UnitedHealthcare - 77.2
19. CIGNA - 76.0
20. Coventry Health Care - 75.3
LIFE INSURANCE RANKINGS
(discharge outmost of 100.)
1. American General - 83.2
2. Jackson internal - 80.6
3. Allstate - 80.5
4. Northwestern Mutual - 78.7
5. ING - 78.4
6. new York Life - 77.6
seven. Prudential financial - 76.5
8. Transamerica - 76.3
9. AXA creditable - 76.2
10. MetLife - 76.0
11. Aviva - 75.5
12. Hartford Life - 75.4
13. Massachusetts mutual - 74.5
14. Great-West works - 73.5
15. Ameriprise finance - 73.2
16. Pacific Life - 72.2
17. paramount - 71.5
18. TIAA-CREF - 70.8
19. John Hancock - 70.0
20. Lincoln National - 68.2
Methodology
Insure.com conducted surveys of additional than 5,600 insurance customers nationwide between September and november 2012 for customer satisfaction ratings and reviews. The survey was not open to the general public on the Insure.com website. We collected ratings for auto, home, health further ball game insurance carriers. Consumers answered questions about their levels of satisfaction with their insurers, and each key was assigned the point value.
A.M. Best ratings further verbal customer comments were not included moment the scores.
We collected data for 20 large corporations by market emolument ascendancy each category, accordingly not all companies are represented esteem the cogitate. its corporations as which i gathered data were then ranked. The top three corporations power each category earned Insure.com's 'People's Choice Award.'
About Insure.com
Insure.com is a comprehensive resource of consumer insurance data and data. the website facilities articles, news besides tools upon auto, home, health again life insurance topics; functioning insurance quotes; and car insurance comparison apparatus. Consumers have access to free car insurance quotes and qualification upon arbitration the right insurance policy, saving money again solving claims problems. Insure.com is owned also operated by QuinStreet, Inc. (NASDAQ: QNST), one of its largest Internet selling and media companies reputation the world. QuinStreet is committed to providing consumers again businesses with its data they need to research, discovery also select the products, services further brands that best gang up their needs.
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